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Refund policy

SECTION 1 - GENERAL REFUND INFORMATION

All refunds will be issued at the discretion of FullyHealthy.com and we reserve the right to deny a refund at any time. FullyHealthy.com does not offer exchanges.

It is important to us that you are satisfied with your order. However, for food safety and quality control reasons we must have specific controls on what we can and cannot accept as returns.

The return shipping address for all returns is 1510 E 11th St, Loveland, CO 80537

 

SECTION 2 – REQUIREMENTS FOR REFUNDS

Refunds will be offered only within the following parameters:

  • Order must have occurred within the last 30 days.
  • Items must be shipped back to us (see Section 3).
  • Items must be unopened, complete, and in re-sellable condition.
  • Shipping and handling fees will not be refunded under any circumstances.

Items not meeting the above stated criteria will not be eligible for a refund/return for any reason.

 

SECTION 3 – RETURN SHIPPING

In the event that your items meet the above stated criteria in Section 2, they may be shipped back to us for a refund. Please notify us at support@fullyhealthy.com if you intend to ship an item back for a refund. Return shipping will be paid for according to the following criteria:

FullyHealthy will provide a printable prepaid return label under the following circumstances:

  • The product arrived with broken seal.
  • The product arrived expired or nearly expired (within a month).
  • You received a different product, different size, or different quantity from what you ordered.
  • We have a documented and verifiable quality control issue (if you did not like the product, this does not constitute a quality control issue).

The customer will pay the cost of return shipping under the following circumstances:

  • You did not like the product.
  • You changed your mind about the order and no longer want it.
  • You are unable to consume the product for medical reasons or other personal issues.
  • You ordered the wrong product, the wrong size, or the wrong quantity.
  • Your order did not arrive when you expected it to. 
  • You received an unwanted or unexpected subscription order.  We send out two emails to subscribers before their order leaves our warehouse: a “warning” email three days prior to the order and a confirmation email when the charge takes place. If we do not hear from you after two emails, we will assume that you want the order and we will proceed to ship. Once the order has shipped it is irreversible and the customer must initiate a return and pay for return shipping to receive a refund.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Refunds will be issued only in the event that your items are found to meet the stated criteria in Section 2. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Refunds can take up to 7 full business days to return to your account and become available to you.