Can I update the information or cancel my order?
We can update the information or item quantity on an existing order or cancel it as long as the order is not yet shipped. To do this please email support@fullyhealthy.com.
I would like to get the item in a specific interval. How should I go about doing that?
We offer subscription purchases this way you can get the product in a specific interval depending on how you set up your subscription to do this click the product you wanted to drop down select Subscribe option and set up the interval based on the drop-down. Currently, we offer 30,60, and 90 days intervals. There is FREE SHIPPING on subscription orders in the lower 48 states. US only.
I received a damaged product. What should I do?
We always make sure to send the product to you in perfect condition. However, cases like mishandling during shipment can happen and are beyond our control. In this unfortunate event, please take a picture of the damage and send it to support@fullyhealthy.com. We will make sure everything is taken care of.
Can I return the Item?
We have a 30 days return policy for complete details about our return guidelines please refer to our Return and Exchange Policy which you can view on our website.
Do you offer international shipping?
We currently offer to ship to Canada and US only.
Historically, we’ve welcomed the opportunity to create loyal FullyHealthy customers around the world. Unfortunately, increased regulations regarding international food shipments post Covid-19, coupled with skyrocketing shipping costs no longer allow this to be a viable option. We sincerely apologize for the inconvenience and hope to reconsider our International shipping policies if/when market conditions improve.
How are your orders shipped?
For domestic shipping, we use both USPS and UPS. Typically, standard shipping is USPS unless otherwise requested. If you have a preference, please reach out to us at support@fullyhealthy.com upon placing your order and we can try our best to meet your shipping needs. Note that orders are typically processed early the following business day so please let us know as quickly as you're able.
Additionally, all orders over $500 will require a signature for delivery.
Where can I find my tracking number?
Upon placing your order, you will receive an order confirmation email. A second email is sent once the order is shipped which contains your tracking number and a link for easy tracking. I recommend "Flagging" this email so you can easily find it until your order has arrived! If you're having trouble finding your tracking email, please reach out to us at support@fullyhealthy.com with your order number and we'd be more than happy to resend it!
When will my order ship?
FullyHealthy is an all-encompassing facility where your order is made by humans and shipped by humans! Typically, orders will be processed for shipment the following business day. For example, if you place an order on Friday, your order will not be processed until Monday morning.
Shipments going to the lower 48 states may take 2-3 days as well depending on the location. This shipping time does not applies to shipments going to AK, HI, PR, and Canada as shipping to this location may take longer.
FullyHealthy is open Monday-Friday, 8 AM-5 PM Mountain Standard Time. We are closed on National Holidays.
That said, if you have an urgent need for healthy snacks, just email us at support@fullyhealthy.com and we'll always try to accommodate special requests if possible!
What is the sodium content of your product?
The sodium content of your product varies for each kind. You can check the back label of the product itself or, for Wild Zora products, visit the link below:
https://wildzora.com/pages/nutritional-facts-ingredients
We are currently working on a filter that will allow you to search for low-sodium products.
The product I received shows a Best Before date of 3 to 4 months from now. Does that mean I only have 3 to 4 months to consume it?
Best Before Date is different from the Expiry date. The Best Best Before date is a time window where the product is at its optimum best. Expiry date, on the other hand, is the end of the product's shelf life.